Here is another video from our CRM 2011 Applications Video Series. This one, from the Using CRM 2011 Service Scheduling, describes all of the entities (files) used in the Service Scheduling module of Microsoft Dynamics CRM. This video is also applicable to CRM 4.0.
If you’re new to Microsoft Dynamics CRM and are looking to understand the Microsoft Dynamics CRM Scheduling Module, check out this 6 minute video:
Elements of Service Scheduling in Dynamics CRM 2011/4.0
I hope you find this helpful.
Stephen V Noe, CRM Consultant and Trainer