Here is another video from our CRM 2011 Applications Video Series. This one, from the CRM 2011 Marketing Management course, is on how to use Campaign Responses in Microsoft Dynamics CRM 2011. Campaign responses are one of the most flexible of the CRM activities and one of the least understood.
If you’re a marketing professional and want to have a better understanding of how Microsoft Dynamics CRM uses campaign responses as the key link in the chain to monitor campaign effectiveness, check out this video.
Let me know what you think.
Stephen V Noe, CRM Consultant & Trainer