MS CRM 4.0 Track email fails with ‘Text entered exceeds the maximum length’

One of the annoyances that we run into after installing Microsoft Dyanamics CRM 4.0 was receiving the following dialog box when trying to track an e-mail.  I’ve done searches for the past that hadn’t run across anything until today.


It turns out, that the length of the ‘messageid’ attribute in the e-mail entity is set to 100 and occasionally the message ID of the message can be longer, which causes this message. If you change the maximum length of the messageID attribute in the e-mail entity to 200, this should solve the problem

Find the detailed solution here:

Thanks to rmaclean’s blog for the answer

Steve Noe

About stephenvnoe

CRM & XRM solution architect and project lead. I provide CRM design, services, mentoring & support to all manner of front office solutions and CRM projects.
This entry was posted in CRM 4.0, Workarounds & fixes and tagged . Bookmark the permalink.

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