CRM 4.0 Outlook Client crashes during sync with Outlook

As a part of our conversion to CRM 4.0 over the last few days, we had a problem with the Outlook client for CRM crashing every 10-15 minutes. Turns out the problem involves the birthday field: reportedly if the birthdate field in CRM is before 1970, it causes a crash. The workaround is to not sync any contact records with birthday data until you install the hotfix.

Update on 3/9/08: It’s available now via Dynamics support, reference KB Article Number(s): 948045.

Here is the workaround: Go to the CRM menu in outlook and select modify local data groups.


Double click the My Active Contacts group to open it:


In the Contact data group add a new selection criteria to the bottom of the list to only sync records with no data in the Birthday field.


Save and close. Once you get the Hotfix for this, remember to take it out again.

About stephenvnoe

CRM & XRM solution architect and project lead. I provide CRM design, services, mentoring & support to all manner of front office solutions and CRM projects.
This entry was posted in CRM 4.0, Updates, Workarounds & fixes and tagged . Bookmark the permalink.

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