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Monthly Archives: September 2008
Microsoft CRM 4.0 Internet Facing Deployment
This morning I got the pleasure of using the Microsoft IFD tool to create an Internet facing deployment for one of our clients with a pre-existing CRM 4.0 deployment. After all the hype when CRM 4.0 first came out, I was expecting more trouble than it really took. The IFD tool made it simple.
Exam MB2-634 CRM 4.0 Extending Microsoft Dynamics released
<p>Finally! The last of the major Microsoft Dynamics CRM 4.0 exams is available. I found this today:</p> Continue reading
CRM Implementation Success Psychology
Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals. There are a number of factors that have an impact on the success of a CRM implementation. These factors include:
- Customer Relationship Management is a process not software
- Management commitment
- Project goal setting & scope
- Balance between usability and data collection
- Stakeholder motivation
- End-user training
Posted in CRM, Training
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New CRM 4.0 Workflow Courseware now available!
The long-awaited CRM 4.0 workflow course is now available! 80003A: Workflow in Microsoft Dynamics CRM 4.0 is designed to give a non-technical one-day introduction to using the new CRM 4.0 workflow engine. We’ve been waiting for this course with anticipation since both Mitch Milam and I had the privilege of contributing to the courseware as subject matter experts. This one-day course is the perfect way to jumpstart using CRM 4.0 workflow to automate manual processes within your organization.
CRM 4.0 Exams MB2-632 & MB2-633 revised
If any of you need to retake a CRM 4.0 exam, I found out today that Microsoft has revised and re-released the CRM 4.0 applications exam MB2-632 and the CRM 4.0 install / deploy exam MB2-633. Continue reading
